Appointments

Urgent appointments have a 5 minute slot time. These can only be booked on the day for symptoms or problems that are urgent in nature and cannot wait for a routine appointment.

• phone us on 01484 710853, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system - SystmOnline
• phone us on 01484 710853, Monday to Friday from 8:30am 
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Routine appointments have a 10minute slot time. If you have two or more separate problems you wish to discuss with the doctor then please let the reception staff know at the time of booking your appointment so that they can arrange a double slot time if possible.

If the doctor requests for you to make a minor surgery appointment then it will be booked with Dr Featherstone in a minor op clinic that runs once a month. If the clinic is full we will put your name on a waiting list and you will be contacted and offered an appointment when the next clinic is set up.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you miss several appointments without good reason this adversely affects the care of our other patients and we may not been able to keep you on our list.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01484 710853, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

Please note that we may not be able to provide your requested GP as visits are usually divided between available GPs according to geographical location.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.